Refund & Cancellation Policy

Last updated: 29 July 2026

1. Overview

We want you to feel confident booking a program with us. This policy explains how cancellations, rescheduling and refunds are handled for all paid engagements booked through coachneha.com.

2. Program-Specific Refund Terms

Because our programs differ in length and format, refund terms vary by program:

Executive Visibility Audit (diagnostic session): Full refund if cancelled at least 5 business days before your scheduled session. Cancellations within 5 business days are refunded at 50%. Once the session has been delivered, it is non-refundable.
Strategic Positioning Accelerator (multi-session program): Full refund if cancelled at least 5 business days before your first session. After the program has started, you may request a refund of the unused, not-yet-delivered portion by writing to us; the fee for sessions already delivered and any brand assets already prepared is non-refundable.
Executive Career Advisory (retained partnership): As an ongoing monthly retainer, fees already paid for the current month are non-refundable once the engagement for that month has begun. You may cancel future months at any time, effective from your next billing cycle.

3. Rescheduling

Need to move a session? Let us know at least 24 hours in advance and we'll help you find a new time at no extra cost. Rescheduling requests can be sent to hello@nehalall.com or via WhatsApp.

4. No-Shows & Missed Sessions

If you miss a scheduled session without prior notice, that session is treated as completed and is non-refundable. We're happy to help you get back on track by scheduling your next session.

5. How Refunds Are Processed

Approved refunds are processed back to your original payment method via Razorpay within 7–10 business days of approval. Processing times beyond this may depend on your bank or card issuer.

6. Contact for Refund Requests

To request a cancellation or refund, please email hello@nehalall.com with your name, payment details and the reason for your request, and we'll respond within 2 business days.