Privacy Policy

1. Overview

This Privacy Policy explains how Neha Lall ("we", "us", "our") collects, uses and protects the personal information of visitors to coachneha.com and clients who engage with our executive coaching and advisory services. By using this website or submitting your details through our forms, you agree to the practices described here.

2. Information We Collect

We collect information you provide directly to us, including:

• Your name, email address, current role and phone number when you submit the strategy call request form.
• Any details you choose to share about your goals, background or challenges.
• Payment and billing details when you enrol in a paid program, processed securely by our payment partner, Razorpay.
• Basic technical information such as browser type, device and pages visited, collected automatically to keep the site working correctly.

3. How We Use Your Information

We use the information collected to:

• Respond to your enquiry and schedule your strategy call or coaching sessions.
• Deliver, personalise and improve our coaching and advisory programs.
• Send you communications you have requested, such as session confirmations and follow-ups.
• Process payments and maintain accurate business and tax records.
• Meet legal and regulatory obligations.

We do not sell or rent your personal information to third parties.

4. Payment Information

All payments made on this website are processed by Razorpay, a licensed payment gateway. We do not store your full card, UPI or bank account details on our own systems — these are handled directly by Razorpay in accordance with its own security standards and privacy policy.

5. Cookies & Analytics

This site may use essential cookies to remember basic preferences and, where enabled, privacy-friendly analytics to understand how visitors use the site. Analytics data is viewed in aggregate and is not used to personally identify you.

6. Data Sharing & Third Parties

We share information only where necessary to operate our business: with our payment processor (Razorpay) to complete transactions, and with scheduling, email or communication tools used to run coaching sessions. These providers are only permitted to use your data to deliver the service we've engaged them for.

7. Data Retention & Security

We retain personal information only for as long as needed to provide our services, maintain business records, and meet legal or tax obligations. We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse.

8. Your Rights

You can request access to, correction of, or deletion of your personal information at any time by writing to us at hello@nehalall.com. We will respond to verified requests within a reasonable time.

9. Children's Privacy

Our services are intended for working professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at hello@nehalall.com.